Stizone
Account Deletion
How to delete your Stizone account, and exactly what that removes.
Last updated: September 19, 2026
Important subscription warning: deleting your Stizone account does not cancel an active Google Play or App Store subscription. Manage or cancel the subscription separately through the store that bills you.
Delete your account in the app (recommended)
If you can still sign in to Stizone, this is the fastest way to delete your account — it happens immediately, with no waiting period, because you are already signed in as yourself:
- Open the Stizone app and sign in.
- Go to Settings.
- Scroll to Delete Account and tap it.
- Read the summary of what will be deleted, then confirm you understand the action is permanent.
Your account is deleted right away. You do not need to reinstall the app, contact us, or wait for a response.
Can’t sign in? Request deletion here
If you no longer have access to your account (lost device, lost Google account, or any other reason you can’t sign in), email us a deletion request:
Include the email address or Google or Apple account you used to sign in to Stizone, and as much detail as you can about the account. Because this request does not come from an authenticated, signed-in app session, we cannot delete an account based on an email address alone — an email claiming to be someone else’s account is not enough to delete it. We verify that you are the person who controls the account before processing the request, which may take longer than in-app deletion. We will only act on the request once that verification succeeds.
What gets deleted
Deleting your account, by either method above, removes:
- Your account and profile record.
- Your Premium/membership status.
- Your personal Likes and Used pack history.
- Your private Premium Cloud Backup files and their backup records.
This is permanent and cannot be undone once it completes.
What is not affected
My Stickers packs you created are stored locally on your device and are not linked to your Stizone account, so account deletion does not remove them. They are removed only if you delete them yourself in the app or uninstall the app.
A Google Play or App Store subscription is also not cancelled by account deletion. Cancellation normally stops future renewal while already-paid access continues until the end of the paid period, subject to the store's refund or revocation rules. Use Google Play or the App Store to manage it separately.
What we keep, and why
If you have submitted a copyright or trademark takedown complaint against a published Explore pack, the record of that complaint and its outcome is kept as long as reasonably necessary for Stizone Admin to maintain a record of the decision, even after you delete your account — only the link identifying it as belonging to your account is removed at that point. We do not invent or apply a fixed retention period beyond what is reasonably necessary for this purpose.
Accounts we cannot delete through this page
Stizone’s Admin account, which owns and publishes the curated Explore catalog, and Moderator staff accounts are not deleted through self-service or this request page, since doing so could affect the public catalog or internal moderation records. Staff account offboarding is handled directly by Stizone.
Questions
For anything else about your data, see our Privacy Policy or Support page.